Free cross-platform remote assistance service from WizHelp

Laurent — Thu, 08 Jan 2009 11:40:03 +0000

If you, like myself, get frequent phone calls from not so computer literate friends and family to sort out their PC problems then you’ll love WizHelp. It’s a remote screen sharing tool, and best of all, it’s cross-platform as it runs on Java. Well, at least for some platforms The supported/tested OS list is as follows: Windows 2000/NT/XP/Vista, MacOS X, and Ubuntu/Mythbuntu (i386). And more Linux distros are to be supported soon.

Using the site is easy. First sign up for a free account. Then send the link of your personal Help Center to your friends, or just give them your username so they can search for you from the WizHelp front page. Once they access your page you’ll see them pop up in a list:

As you can see in the screenshot you have several options now – initiate a chat session, take control of the remote computer, give control to the remote computer, view the remote screen or share your own. Either yourself, or the person you are helping can initiate a session:

Once the session has been accepted by the other party a Java applet is loaded, the remote desktop is displayed in its own window and you can get to work:

The above screen shot was taken whilst on remote assistance on another Ubuntu box. I also tried it with Windows XP as a client, and it worked just as well.

Considering that most computer problems are often easily solved with just a few clicks (for my friends and family anyway), this will save you a lot of time. No more traveling to people’s homes or waiting for them to drop off their machine for you to fix it. Go on, take WizHelp for a spin.

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Free cross-platform remote assistance service from WizHelp

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